Troubleshooting

Water hose or power supply problem.  Check to make sure the water hose is securely fastened to the cold water spigot on your wall and to the ‘Inlet’ of the Storm and make sure the water supply has been turned back on.  Also check to make sure all power cables are connected properly and fully inserted into their proper slots.

O3 Signal – Oxidizing module has failed.  Unplug the Storm for 3 minutes and plug back in.  The indicator light should return to blue.  This indicates the unit is now functioning normally.  If the red light continues to flash, contact Water Energy for service.

Ag+ Signal – Silver ion probe has malfunctioned.  Unplug the unit and restart in 6 seconds.  If the indicator light turns blue, everything is working properly.  If light continues to flash red, contact Water Energy for service.

Most common: Check to make sure you have not turned the ozone production to ‘Off’.  There are three settings: High, Low, and Off.  To change the setting, touch the side of the unit, just below where the power plug inserts into the unit.  You can see the setting you have chosen from the indicator lights on the front panel.  O3 – H (high ozone); O3 – L (low ozone); No lights (Ozone off)

Rare: Proper water flow is blocked inside the unit from debris that came out of the cold-water pipe.  Turn off the cold-water supply.  Reverse the hoses to the ‘Inlet’ and ‘Outlet’ on the Storm and place the discharge hose (now on the ‘Inlet’, in a bucket or in the soak sink, and turn the cold-water supply back on.  The water will flush the venturri and the rest of the internal plumbing of the unit and will hopefully remove any debris that may be lodged inside and causing the unit not to perform correctly.

 As you were flushing the unit, hopefully you saw the foreign object/debris come out of the end of the hose in the bucket or soak sink.  This means that your unit should work properly now.  Turn off the water, remove the hoses and reattach them as described in the installation instructions (the way they were when you started this troubleshooting procedure).  Turn the water supply back on and test the flow by starting a wash cycle on your washer.  Hopefully all is well.  If you are still experiencing problems, contact Water Energy for service.

When you first start using the Storm, it will begin to dissolve and remove layers and layers of built-up detergent residues from your linen.  Ozone normally makes soap go much farther so the Storm will cause this residual detergent to make suds until it is all washed out of your laundry.

Some HE washers require that water be drawn from both the ‘Hot’ and ‘Cold’ water lines for every fill.  if your HE washer requires this, you will not be able to completely eliminate the hot water unless you purchase a water hose ‘Y’ fitting at the hardware store and connect both the ‘Hot’ and ‘Cold’ water lines from your washer, directly to the ‘Outlet’ of the Storm.  This ‘Y’ fitting is not included with the Storm.  To find out if your washer has this issue, turn off the hot water supply and start a load of laundry.  If the washer goes into ‘Error’, and will not fill, you will have to modify the water hookup as described here.  In this situation, you cannot simply leave the hot water valve off because your washer will not work.  If your washer has this issue, you will need to install the ‘Y’ adapter as described or you will not be getting the results out of the Storm that you paid for!

Ozone almost always exists in a gaseous phase.  It can be a very effective compound for cleaning, deodorizing, and sanitizing, but to be applied to laundry, it must be in a liquid phase, dissolved in the water used to do the washing.  Dissolving ozone gas into water is a difficult thing to do.

There are many variables to address in the process of dissolving ozone gas into water.  This is what’s going on inside the Storm.  The most important one to address, by far, is Contact Time (CT).  The longer a bubble of ozone gas is in contact with the water, the more of it will get dissolved into the water.  Therefore, you cannot rush the process.  The water being treated by the Storm must be exposed to the bubbles of ozone for as long as possible to get as much dissolved ozone in the water as possible.  If we tried to run the water any faster, the concentration of dissolved ozone would be lower, and the effectiveness of the Storm would be diminished.  This is just how it works.  Our industrial systems can treat water at a rate of 125 gallons per minute, or more.  They also cost $30,000 or more.  To achieve the level of dissolved ozone saturation needed to provide a superior finished product, at the price the Storm sells for, the water must move slowly for it to work properly.  If you are truly in a hurry to get something washed RIGHT NOW, just move the water temperature selector to ‘Warm’ for one load and your wash will finish in record time.  Remember to move it back to ‘Cold’ for later washes.

If you have an HE washer that has the ‘Error’ issue described above, and you have installed the ‘Y’ adapter, you will not be able to accelerate the fill time on occasion by moving the temperature selector to ‘Warm’.

This is a normal part of the operation of the Storm units.  The creation of ozone is a delicate process and to get as much ozone as possible and to make your equipment last as long as possible, the ambient air used to generate ozone must be as dry as possible.  The Storm units have an electronic air dryer inside to remove the humidity from the air before it goes into the ozone generator.  This increases the efficiency of the ozone generator and it also adds years to the life of the generator.  Some time after you have used the Storm, the electronic air dryer will come on to remove any humidity that may have collected inside the device.  This normally takes about 20 minutes and will occur sometime at random after you have stopped using the Storm.  This process only uses a tiny amount of power to accomplish the task.